How do I obtain my records?
If I am requesting records that are not mine what is the process?
On Page 2 of the “Janus of Santa Cruz Records Request” form have the client/patient that the
information pertains to sign the authorization to release the records
How long does it take to process the records request?
In general the Compliance Department has 10 business days to process records requests after
consent has been given by the client/patient, in most cases there is a shorter turn around time.
Where do I pick up the records when they have been completed?
Who do I call for records request?
Call our main number (831) 462-1060, and you will be connected with someone from our Client Services team to process your request.
What happens if I do not want my records released?
Treatment records are heavily protected by the law and there are only four ways in which we can
release your records without your consent. First; if there is a medical emergency where you are unable
to speak for yourself and it is in your best interest to release the information to medical professionals.
Second; if there is a court order by a judge indicating exactly what they need to see in the record as well
as an original subpoena from the attorney. Third; if your insurance company is requesting information to
make a determination for payment.
How much does it cost to get copies of my records?
Depending on the situation and the type of request being made, there may be a charge associated with requesting records.
How do I pay for my records when they are ready?
We can take Visa/Mastercard Credit Cards over the phone or in person, written checks, and Cash.
Janus is unique in that we offer a full menu of options for anyone seeking treatment. No single treatment program works for everyone. Whether you choose residential withdrawal management, a residential stay, outpatient treatment, medication assisted treatment with Methadone, Suboxone, or Vivitrol, Janus will help you find the right treatment plan for your individual needs.